1. Eligibility for Returns

• Return requests must be made within 30 days of delivery.

• Products must be unactivated and not bound to any account.

• All original packaging, accessories, and manuals must be included.

• The product must be in resalable condition, showing no signs of wear, damage, or tampering.

• A valid proof of purchase (order confirmation or receipt) is required.

If your item arrives damaged or malfunctions on arrival, please contact support@7-cal.com within 48 hours of delivery with photo or video evidence. Our team will assist in troubleshooting or arrange a replacement only if the product itself is functionally defective. Please note that minor cosmetic issues or packaging damage that do not affect product functionality are not eligible for replacement or refund.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Products that have been activated, registered, or bound to an account.

• SIM cards that have been inserted or activated.

• AI or SIM card subscriptions, digital credits.

• Orders from Kickstarter campaigns (these are final sale).

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3.  Warranty Coverage

Your 7-Cal calculator is covered by a limited one-year warranty from the date of delivery. This warranty covers manufacturing defects in materials or workmanship under normal use.

This warranty does not cover:

• Normal wear and tear or cosmetic damage (scratches, dents, or packaging deformation, etc.).

• Damage caused by misuse, accidents, unauthorized modifications, or repairs.

• AI service interruptions, SIM card issues, or subscription-related features.

• Products purchased from unauthorized resellers or second-hand sources.

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4. Warranty Process

1. Contact support@7-cal.com with your purchase proof and description of the issue.

2. Our team may request diagnostic information, photos, or videos to verify the problem.

3. If the issue qualifies under warranty, we will provide instructions for return or replacement.

4. Replacement units may be new or refurbished and carry the remainder of the original warranty period.

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5. Return Process

1. Contact us at support@7-cal.com with your order number and reason for return.

2. Our support team will confirm eligibility and provide return instructions.

3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement.

4. Approved refunds will be issued to your original payment method within 7–10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

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6. Shipping Costs for Returns

• Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

• Returned items must be properly protected and packaged. If the product is damaged during return shipping due to improper packaging, we may not be able to issue a refund.

• If a replacement is requested for a defective unit, 7-Cal will cover the reshipment cost.​​​​

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7. Liability Limitation​

• Products returned without prior authorization may not be accepted.

• Except as expressly stated in this policy, 7BIT LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from product use or failure.

• In all cases, our total liability shall not exceed the original purchase price of the product.

• We reserve the right to refuse any return that does not meet the above conditions.

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8.  Changes to This Return, Refund & Warranty Policy

We may update this Return, Refund & Warranty Policy from time to time. Any revisions will be posted on this page with an updated “Last updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy.

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