Where We Ship

We offer international shipping to many countries and regions. Please enter your shipping address at checkout to check availability.

• For Spain, we currently cannot ship to postal codes starting with 07, 35, 38, or 51–99.

• If the shipping fee shows $99,999, it means we do not ship to that location.

• If checkout asks you to contact us, shipping availability for your address needs to be confirmed before placing an order.

• We do not ship to P.O. Boxes, military base addresses, or similar addresses.

 

Estimated Shipping Time

• Processing time: Orders are usually processed within 2 days after payment is confirmed.

• Shipping time: Delivery time depends on your location and the shipping option shown at checkout. All ETAs (Estimated Times of Arrival) are shown in business days and are estimates only, not guaranteed. If your order is time-sensitive or needed by a specific date, please consider this carefully before placing the order.

The ETA starts when the parcel is scanned at the logistics provider’s warehouse, not from the order or payment date. In tracking, a status such as “Shipment arrived at facility and measured” means the ETA has started.

 

Tracking & Shipping Information

Once your order has been dispatched, you will receive a shipping confirmation email titled “7-Cal Tracking Number & Activation Code”. This email includes your tracking number, tracking link, a free 30-day AI Plan activation code, the User Manual, and other order information. You can use the tracking link to follow your package status.

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Address & Contact Information

Customers are responsible for providing accurate shipping, contact, and customs information. We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete information. 

Address changes can only be requested before dispatch. Once the shipping confirmation email has been sent, we cannot change the address from our side; customers should contact the local carrier directly with the tracking number for any address update, pickup arrangement, or delivery instruction change.

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Customs & Duties

For most orders, customs duties and import taxes are included. However, some countries or regions may still require additional customs information or import duties. 

For example, South Korea requires a PCCC, and Indonesia may require import duties. If needed, we may contact you to assist with clearance. We are not responsible for delays or additional costs caused by customs procedures.

 

Delays

While we aim to ship promptly, delays may occur due to weather, customs clearance, local carrier operations, regional regulations, or other factors outside our control. We will notify you by email if there is a significant delay.

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Delivery Issues

For many international shipments, returned or abandoned parcels may not be recoverable by the carrier.​

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• Customer-Related Delivery Failure

If delivery fails due to customer-related reasons, the customer may request a one-time replacement unit by paying a USD 30 handling fee plus the new shipping fee. If the customer declines these fees, or if the replacement shipment also fails delivery, no further reshipment, replacement, or refund will be issued.

 

• Carrier-Related Delivery Failure

If delivery fails due to carrier-related reasons, we may offer a one-time replacement shipment at our cost after review. Customers should monitor tracking closely, as signature service or proof of delivery may not be available for all shipments. Once the carrier marks a package as delivered, the order is generally considered delivered. If it cannot be located, please contact the local carrier first with your tracking number.

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• Device Restrictions for Failed Shipments

For security and loss-prevention purposes, devices from failed, returned, abandoned, lost, or unrecoverable shipments may be restricted from activation or online services.

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• Damaged Packages

If your order arrives damaged, please contact us at support@7-cal.com within 48 hours of confirmed delivery with your order number.

For shipping or packaging damage claims, a single continuous unboxing video is required. The video must clearly show the outer package, opening process, internal packaging, and product condition in one unedited recording. Photos alone are not accepted for shipping or packaging damage claims. Claims may be denied if the required video is missing, incomplete, edited, or does not clearly verify the package condition.

Damage caused after delivery or due to improper handling is not covered.

Changes & Cancellations

Orders can only be changed or canceled before dispatch. Once an order has been dispatched, it is final and cannot be changed or canceled. Shipping fees after dispatch are non-refundable, and a payment processing fee of up to 5% may be deducted where permitted by law.

 

Policy Updates

We may update this Shipping Policy from time to time. The latest version will be posted on this page with the updated date.