1. Order Processing

Orders are typically processed within 2 days after payment is confirmed. During high-demand periods or pre-order campaigns processing times may be longer. 

Once your order has been shipped, you will receive a tracking number via email.

2. Shipping Methods & Fees

We offer worldwide shipping through trusted carriers. ​Currently, we are unable to ship to Turkey and India. If you are unsure whether we ship to your country or region (such as 'rest of the world' shows in Checkout), please contact us by email before placing your order.

​

3. Estimated Delivery Time

Delivery times vary by destination and carrier. ​Please refer to the ETA in the checkout.

• Asia / UK / Germany / Canada: 5–10 business days

• USA / Other European countries / Middle East: 5–12 business days

• Other regions or countries: 7–25 business days

These are estimates only; unforeseen customs delays or carrier issues may extend delivery times.

​

4. Customs, Duties & Taxes

• In most cases, no additional customs or import taxes are required for 7-Cal shipments. However, if such fees are imposed by your local authorities, you will be responsible for paying them, and we may contact you to assist with clearance if needed. We kindly ask for your cooperation in completing any necessary customs procedures to ensure smooth delivery.

• We are not responsible for delays or additional costs incurred due to customs clearance procedures.

• Customs policies vary widely; please check with your local customs office for more details before placing your order. 

  • For example, customers in Turkey/ Brazil are required to provide a Tax number for customs clearance. 

  • If your country has similar requirements, please include the necessary information in the checkout notes or email us at support@7-cal.com after placing your order.

​

5. Address Accuracy

Please ensure all shipping information is complete and accurate. We are not responsible for packages delayed or lost due to incorrect or incomplete shipping information. If a shipment is returned to us because of an invalid address or failed delivery, you may be charged for reshipping.

​

6. Lost or Damaged Packages

If your order arrives damaged or does not arrive within 30 days of shipment, please contact us at support@7-cal.com with your order number. We will assist you in filing a claim with the carrier or arranging a replacement where appropriate.

​

7.  Kickstarter Backers

For Kickstarter campaigns, estimated shipping fees and dates are provided on the campaign page. Actual delivery times may vary depending on production and logistics schedules. All backer shipments will include tracking information once dispatched.

​

8. Changes or Cancellations

Orders can only be modified or canceled before shipping. Once a tracking number has been issued, the order is considered final and cannot be changed.​

​

9.  Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any revisions will be posted on this page with an updated “Last updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy.

​