1. Order Processing

Orders are typically processed within 2 days after payment is confirmed. During high-demand periods or pre-order campaigns, processing times may be longer. 

Once your order has been dispatched, you will receive an email titled “7-Cal Tracking Number & Activation Code”. This email will include your tracking number, ETA, one-month free AI plan activation code, user manual link, and manual password.

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​Under normal circumstances, orders are handed over to our logistics partner on the same day or the next day after order processing. After handover, the logistics provider typically registers the parcel into their warehouse system late at night or on the following day. ETA is calculated from the time the parcel is registered at the logistics provider’s warehouse, not from the order or payment date.

2. Shipping Methods & Fees

We offer worldwide shipping through trusted carriers. ​ ​

Currently, we are unable to ship to Spain: postal codes start with 07, 35, 38, 51-99.

 

If your address shows an unusually high shipping fee (such as $99,999) or displays options like “The rest of the world” at checkout, it usually means we cannot ship to your location. In this case, please contact us by email or join our Discord to check whether we can ship the 7-Cal to your region before placing an order.

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3. Estimated Delivery Time

Delivery times vary by destination and carrier. ​Please refer to the ETA in the checkout.

• Asia / UK / Germany / Canada: 3–10 business days

• USA / Some European countries / Middle East: 5–14 business days

• Other regions or countries: 7–45 business days

These are estimates only.

 

All shipping timeframes listed on our website are calculated in business days, not calendar days. Business days exclude weekends and public holidays. The ETA is calculated from the time the parcel is officially scanned and registered in the logistics provider’s warehouse, not from the order date or the payment date. While the majority of parcels are delivered within the stated ETA range, actual delivery times may vary due to factors beyond our control, including but not limited to customs clearance, local carrier operations, flight availability, weather conditions, and regional regulations. We are unable to guarantee delivery dates or intervene in these external processes.

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4. Customs, Duties & Taxes

• In most cases, no additional customs or import taxes are required for 7-Cal shipments. However, if such fees are imposed by your local authorities, you will be responsible for paying them, and we may contact you to assist with clearance if needed. We kindly ask for your cooperation in completing any necessary customs procedures to ensure smooth delivery.

• We are not responsible for delays or additional costs incurred due to customs clearance procedures.

• Customs policies vary widely; please check with your local customs office for more details before placing your order. 

  • For example, customers in South Korea are required to provide a Tax number for customs clearance. 

  • If your country has similar requirements, please include the necessary information in the checkout notes or email us at support@7-cal.com after placing your order.

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5. Address Accuracy & Delivery Responsibility

Please note that carriers do not accept P.O. Box, BFPO, or similar address types. Please ensure all shipping information provided at checkout is complete and accurate. We are not responsible for delivery failures caused by incorrect or incomplete address information, failure to respond to carrier contact, refusal to pay customs duties, or failure to collect the parcel.

For many international shipments, return service is not enabled. If a parcel fails delivery and enters an overseas return facility, it may be abandoned or destroyed by the carrier and is not recoverable.

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​If delivery fails due to customer-related reasons: The customer can only request one (1) reshipment by paying USD 30 handling fee per device plus the new shipping fee. If the customer declines these fees, no replacement or refund will be provided. If the replacement shipment also fails, no further reshipment or refund will be issued.​​

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If delivery fails due to carrier-related reasons (not caused by the customer), the customer may choose ONE of the following:

Option A - One-Time Free Reshipment :

We will arrange one (1) replacement shipment at no additional cost. Only one free reshipment will be provided. If the replacement shipment fails delivery, no further reshipment or refund will be issued. Customers are responsible for monitoring tracking information and responding to carrier communication.

Option B - Refund (Shipping + payment processing fees deducted):

We will refund the original payment amount minus the original shipping fee and any non-refundable payment processing fees where permitted by law.

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6. Lost or Damaged Packages

If your order arrives damaged, please contact support@7-cal.com within 48 hours of delivery and include your order number. To process a damage claim, you must provide a single continuous unboxing video showing the entire process from the outer shipping package (including any damage to the plastic wrap or carton), the opening of the box, the internal packaging, and the removal of the product, clearly showing the condition of the device. The video must be continuous, unedited, and unobstructed, with the package and product visible in frame throughout. Photos alone may not be sufficient for damage claims. Claims may be denied if the required video evidence is not provided or if the packaging condition cannot be verified. Reports submitted after this time frame may not be eligible for claims or replacements, as carrier investigations require timely notice. Damage caused after delivery or due to improper handling is not covered.

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If your order does not arrive within 45 business days of dispatch, please contact us with your order number. We will assist you in filing a claim with the carrier or arranging a replacement where appropriate.

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7.  Kickstarter Backers

For Kickstarter campaigns, estimated shipping fees and dates are provided on the campaign page. Actual delivery times may vary depending on production and logistics schedules. All backer shipments will include tracking information once dispatched.

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8. Changes or Cancellations

Orders can only be modified or canceled before the shipment has been handed over to the logistics carrier and dispatched from the warehouse. Once the order has been dispatched by the logistics service provider, the order is considered final and cannot be changed.

Payment processing fees are non-refundable. For any refund, a payment processing fee of up to 5% may be deducted from the refunded amount where permitted by law.

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9.  Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any revisions will be posted on this page with an updated “Last updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy.

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