We ship to many countries and regions worldwide. Shipping fees are usually around $5–$25 USD, depending on the destination & units. For the most accurate shipping fee and ETA, please add the product to your cart and proceed to checkout. The available options shown at checkout are the final reference. Currently, we cannot ship to Spain postal codes starting with 07, 35, 38, or 51–99. We do not ship to P.O. Boxes, military base addresses, or similar addresses. If you see an unusually high shipping fee, such as $99,999, it means we cannot ship to your location. If checkout asks you to contact us, please join our Discord or email us so we can check availability for your address.

Delivery time depends on your destination and the shipping option shown at checkout. Please add the product to your cart and proceed to checkout to view the available ETA and shipping fee for your address. The ETA is calculated from the time your parcel is scanned at the logistics provider’s warehouse, not from the order or payment date. In tracking, a status such as “Shipment arrived at facility and measured” means the parcel has been scanned at the carrier warehouse, and the ETA starts from there. All ETAs are shown in business days, excluding weekends and public holidays. ETAs are estimates only and are not guaranteed. Actual delivery may vary due to customs, local carrier operations, flight availability, weather, regional regulations, or other factors outside our control.

Orders are usually processed within 2 days after payment is confirmed.

Once your order has been dispatched, we will send you an email titled '7-Cal tracking number & activation code' containing: tracking number & link manual password, activation code for a 30-Day AI Plan. Please remember to check your inbox (and spam folder) for this email. When you open the tracking page, you can find: 4PX Order No. — your 4PX tracking number Tracking No. — your local carrier tracking number Service provider information — local carrier contact information or website

No. The shipping options currently shown at checkout are already the fastest delivery options we can provide. If you urgently need faster delivery, you may consider using a forwarding service in Hong Kong. However, once the parcel is delivered to the address provided by the forwarding company, the order will be considered delivered. Any further shipment from the forwarding company to your final address must be arranged and handled directly between you and the forwarding company.

Yes, this can happen during international shipping. We actively monitor customer shipments and may follow up with the carrier if tracking has not updated for a period of time. However, international parcels may not receive updates at every step, especially during warehouse processing, customs clearance, flight transit, or local carrier handover. Please kindly allow a few more business days for the next update. Delivery progress may vary due to carrier operations, customs, flight availability, weather, or other processes outside our control. Thank you for your patience and understanding. You can also open your tracking link to check the latest status and local carrier information.

If your order has not been dispatched yet, please contact us as soon as possible with your order number and the correct address. Once the order has been dispatched and you have received the shipping email, we can no longer change the address from our side. After that, please wait until the parcel reaches your local carrier, then contact the local carrier directly with your tracking number to request an address update, pickup arrangement, or delivery instruction change.

Yes, usually customs duties are included, so you won’t need to pay extra. (Except Indonesia)

If tracking shows “return to sender,” please contact your local carrier immediately with your tracking number. The fastest solution is to ask them whether the parcel can still be picked up, held, or stopped before it is returned. Please note that not all regions support return or redelivery service. For many international shipments, if the parcel is returned to an overseas facility, it may be abandoned or destroyed by the carrier and may not be recoverable. If redelivery is still possible, we may help arrange it, but it can take extra time and may require additional handling and shipping fees, depending on the carrier and the reason for the failed delivery.

Please contact us within 48 hours of confirmed delivery and include your order number. For delivery damage claims, we may require a single continuous, unedited unboxing video showing the full process: the outer package, any visible damage, opening the package, internal packaging, and the product condition. Photos can be included as extra evidence, but photos alone are not enough for a damage claim. Claims may not be approved if the required video is missing or the package condition cannot be verified. For more details, please refer to our shipping policy.

Once the local carrier marks a package as delivered, the order is generally considered delivered. Please first contact your local carrier with your tracking number and ask them to check the delivery record, delivery photo, scan location, or proof of delivery. We also recommend checking your mailbox, front desk, parcel locker, building reception, neighbors, or anyone who may have collected the package for you.